Shipping policy
Last Updated: August 21, 2026
At Victoria Arthur Store, we are committed to making sure your order is processed and delivered as smoothly as possible. Please review the information below for details about our shipping process.
1. Where We Ship
Victoria Arthur Store currently ships to U.S. addresses only.
We do not currently offer shipping outside the United States.
2. Processing Your Order
Orders are normally prepared for shipment within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or holidays will begin processing on the next business day.
3. Delivery Time
After an order has been shipped, the estimated delivery time is approximately 3–7 business days.
Please remember that the delivery estimate begins after the order has completed processing. Actual delivery times can vary depending on the carrier, destination, weather, holidays, and other unexpected transportation delays.
4. Shipping Charges
Shipping charges, if applicable, will be shown during checkout before the order is completed.
Any shipping promotion or free-shipping offer will be subject to the terms displayed at the time of purchase.
5. Tracking Information
Once your package has been shipped, tracking information may be provided by email.
Tracking information may take up to 48 hours to appear or update after the package is handed over to the carrier.
6. Incorrect Shipping Information
Customers are responsible for entering an accurate shipping address when placing an order.
If you notice an error in your address, please contact us immediately. We will try to correct the information before the order ships, but we cannot guarantee changes after the order has entered the fulfillment process.
7. Shipping Delays
While we work to meet the estimated delivery time, delays can sometimes occur because of weather, carrier issues, holidays, high shipping volumes, or other circumstances beyond our control.
If your order is delayed, please review the tracking information for the latest carrier update.
8. Missing or Delivered Packages
If your tracking information indicates that a package has been delivered but you cannot find it, please first check your delivery area and with household members or neighbors.
You may also contact the carrier for additional delivery information. If you still need assistance, contact us with your order number and tracking information.
9. Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible.
To help us review the issue, please include your Order ID, a description of the problem, and photographs of the item and packaging when appropriate.
10. Order Cancellation or Changes
If you need to cancel or modify an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered fulfillment or has already shipped.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact:
Store Name: Victoria Arthur Store
Telephone:(614) 987-7480
Email:anhquynh538403@gmail.com
Address:200 Maple St, Brownville New York 13615, United States